Thanks for shopping Austin Flight Check. We appreciate the fact that you like to buy the cool stuff we sell. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
How does Austin Flight Check protect your privacy?
What if I find something cheaper from a competitor?
With regards to pricing, we reserve the right to change prices for products displayed on AustinFlightCheck.com at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the Payment & Pricing page.
Should we reduce our price on any product within 14 calendar days from the date you receive your product, feel free to contact us to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact us within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events (such as Black Friday, Cyber Monday, and Thrifty Thursday . . . okay, we made that last one up).
How do I know my order has been confirmed?
Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel an order after you have already been billed, we will refund the billed amount.
How will I know when my order has been shipped?
Please review the Shipping & Pickup page to learn about how and when you will receive the products you purchased from us. Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our facility, we cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
Do I have the option to pickup my order in person?
If you select local pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. The third party will need to bring a government issued photo ID and order number for pickup. We are not responsible for actions taken by the third party once your item(s) have been picked up.
Are all listed products in stock?
Given the popularity and/or supply constraints of some of our products, we may have to limit the number of products available for purchase. Trust us, we stock as much as we can. We reserve the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when we confirm your order but subsequently learn that it cannot supply the ordered product. In the event we cannot supply a product you ordered, we will cancel the order, refund your purchase price in full and make a courtesy call to tell you personally. View more information here on our pilot supplies, pilot training and flight training
Are my purchases secure?
Yes! All purchases made on AustinFlightCheck.com are secure using 128 bit encryption to secure personal and financial information during input to our web site. Orders placed by phone are recorded for only during the time of the order. After the order is completed, credit card information is discarded by secure means and any printed information is shredded. Please note that if you use a public computer or otherwise share a computer with other users, data you've entered may not be safe when you leave the computer. Be certain such computers automatically delete user data when you log off. Or you may end up buying far more than you expected!
Where do I ship returns?
Returns may be shipped to:
Austin Flight Check Training Solutions
3716 Bronco Bend Loop
Austin, TX 78744
Do you have gift cards or gift certificates?
Yes! Well, sort of. We have only gift certificates. Go to AustinFlightCheck.com main menu and click on the Gift Certificate link on the left side below the product menu. Or, you could just click on this link for Gift Certificates! You pick the amount and the certificate is emailed directly to the recipient. If you would like something a tad more formal, contact us by phone for a specially printed gift certificate to be produced and mailed to that special someone. View more information here on types of products you can purchase for gifts: pilot supplies, pilot training and flight training
We will also accept Visa or MasterCard Gift Cards available from most retail stores.
What if I want to return something I ordered?
We fundamentally believe you will be thrilled with the products you purchase from the Austin Flight Check. That’s because we go out of our way to stock as many products as possible so we have just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the Refund & Returns Policy related to returning a product.
What if my question is not answered here?
In that case, please Contact Us or, if you prefer, call us at: (936) 232-8700.